Returns & Hygiene Policy

We want you to love your Hairmanics hair. Because hair extensions are worn close to the scalp, we have strict hygiene rules. They are explained below, together with your legal rights.

Changed your mind? (7-day cooling-off)

• You may cancel an online order within 7 days after you receive it, without giving a reason.
• The hair must be unopened, with the seal intact, in its original Hairmanics packaging and unused.
• Email hairmanics@hairmanics.com with your order number to start a return. We'll send you the return address.
• You pay only the direct cost of sending the parcel back. We recommend a tracked courier.
• Once we receive and check the parcel, we refund the full purchase price to your original payment method within 30 days of your cancellation. Refunds usually show within 5–10 working days.

Opened hair can't be returned

For hygiene reasons we cannot accept returns of hair that has been opened, unsealed, tried on, fitted, cut, coloured, heat-styled or washed, unless it is defective. This does not affect your rights below.

Faulty or not as described

• If your hair is defective, for example it sheds excessively when new, the wefts or tape are faulty, or it is the wrong shade or length from what you ordered, please contact us as soon as you notice, and within 6 months of delivery.
• Send your order number and clear photos. We may ask for the item to be returned so we can inspect it.
• If the item is defective, you may choose a repair, replacement or refund, as the Consumer Protection Act allows. We cover reasonable return costs for defective items.
• Not covered: damage caused by fitting, heat tools, chemical treatments or colouring, incorrect care or removal, or normal wear over time.

Wrong or damaged parcel

Tell us within [48 hours] of delivery if your parcel is damaged or an item is missing or wrong. Send photos of the parcel and contents.

Collection orders

Please check your order when you collect it at the salon.